Frequently asked questions about ArcoVPN services
These FAQs explain and supplement the ArcoVPN terms and conditions. If they conflict with the latest terms and conditions, the ArcoVPN terms and conditions take precedence.
Responses from ArcoVPN support staff take precedence when interpreting these FAQs.
Usage
Can I use ArcoVPN for BT/PT uploads or downloads?
No. We cannot determine whether content transferred using BitTorrent violates its End User License Agreement (EULA) or the Digital Millennium Copyright Act (DMCA), so BitTorrent is strictly prohibited on the ArcoVPN network.
Some applications and game launchers also use BitTorrent to accelerate downloads. Disconnect from ArcoVPN before using software that may use BitTorrent to avoid having your activity flagged by mistake.
BitTorrent also consumes substantial server resources, which violates our fair use principles.
Can I use ArcoVPN for games?
Yes. You may use your ArcoVPN subscription for gaming, but our service is not optimized for games, so you may not get the best experience. During peak hours, you may encounter high latency, jitter, or packet loss. These issues generally do not affect web browsing, streaming, or downloads, but they can significantly affect games that require real-time responses.
Can I use a subscription in automation programs?
No. Using your subscription for any automated program, including web crawlers, bots, artificial intelligence, or automated trading, is prohibited because it violates our fair use principles.
ArcoVPN subscriptions are for human use only.
Can I visit illegal websites or express my political views online?
When using your ArcoVPN subscription to access websites or other resources, you must comply with the laws and regulations of the country or region where the access point is located. You may not use ArcoVPN to access websites or resources that promote political extremism, cults, or terrorism, contain child sexual abuse material, or contain other material that is criminalized in most countries.
Account
How do I register for an ArcoVPN account?
Registration is only available in the client.
- Download and install the ArcoVPN client.Go to the download page
- Open the client, choose “Create account” on the sign-in screen, enter your email and password, and request an email verification code.
- Enter the email verification code and submit the form. Once registered, you can use the same account to sign in to the website user center.
What if the client says the device limit has been reached?
Each account can sign in on up to 3 devices. First, open the user center. Under “My devices”, open an old device you no longer use and select “Remove this device”.
After removing it, sign in again in the client on your new device.
What if I forgot my account or password?
If you forgot your password, open the ArcoVPN client and choose “Forgot password” on the sign-in screen. Use your registered email to receive a verification code and reset your password. Password reset is not available in the website user center.
If you have forgotten the email address you used to register with ArcoVPN, join our Telegram group and contact our staff for help.
How do I delete my account?
Self-service account deletion is not currently available. If you decide to stop using our service, contact our staff to request account deletion.
Deleting your account permanently removes all your ArcoVPN data, including active subscriptions and any unused account balance. This cannot be undone, so please be certain before requesting account deletion.
What can I use my account balance for?
You can use your account balance to renew subscriptions, reset your traffic quota, or buy new subscriptions. Your balance cannot be withdrawn through PayPal, Alipay, WeChat, or any other payment method.
Can I request a refund?
To prevent abuse, we do not currently offer refunds to your original payment method. However, you can request a prorated refund of the unused portion of your current subscription to your account balance.